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4 Essentials Every Employee Needs To Deliver Exceptional Customer Service
This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads to increased overall profitability. Over the 6 part series,...
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8 Change Leadership Strategies for Sustainable Results
Most change initiatives fail. This is a fact that too few leaders truly understand. Change is never easy. People are resistant to it and people will not just change because you tell them to. All it...
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Leadership Development: 5 Special Qualities Shared By Courageous Leaders
The following content is inspired by my keynote HEART OF A LION: The Essential Qualities of Courageous Leaders. There are many different aspects that make up the complex psyche of a true leader who...
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4 Reasons Why Teamwork Makes the Dream Work
Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork...
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