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5 Steps to Turn a Negative into a Positive Customer Experience
A negative experience often means the customer goes elsewhere with their business -- and often they tell their friends. So each lost customer means more than just their lost business, but it results in...
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Four Leadership Behaviours that Build High Performance Work Environments
Focusing on the small fixes will not put out the fire. Instead, this approach only takes up your time and leads to your company losing sight of larger, more important issues. Successful companies...
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Having a Clear Change Process: The 3 Elements of a No Excuse Mindset
This is the fifth in a series of articles that discuss the 3P Change Equation (Purpose, Passion, Process) approach to change in any organization – the foundation of my Fired Up & Focused keynote...
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Be Consistent — Then Become Great!
I recently read an article “Consistency Is Far Greater Than Rare Moments of Greatness” by Scott Ginsberg The Nametag Guy. In it he makes the point “Because ultimately, consistency is greater than rare...
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5 Ways for Leaders to Influence Organizational Culture
Leaders have a huge influence on organizational culture. In fact, you probably have more influence than you realize, and sometimes this can bite you if you are not conscious of how your words and...
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5 Tips To Create More Powerful Employee Engagement
Positive, engaged employees will stay with a company much longer than those who simply turn up and do the bare minimum because they’re unhappy, bored or the job isn’t challenging enough for them....
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Is Your Leadership Limiting Your Organizations Ability to Grow?
Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. For the purpose of our discussion in this series of articles, let’s define it as;...
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5 Steps To Create A Culture Of Leadership
This is the fourth in a series of six articles that looks at leadership capacity and its impact on organizational growth. The full series is available as a white paper Building Leadership Capacity....
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Start, Stop, Do Different
Many people are familiar with the expression, Start, Stop, Do Different from personal evaluation processes -- those regularly scheduled reviews by our supervisor. Management will often use this outline...
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Leadership Tips – 5 Ways Managers Should Support Their Employees
It’s essential that staff receive support or they can’t do their job properly. Support isn’t limited to merely work-related aspects of the job but to other things such as morale and recognition as...
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5 Essential Characteristics that Differentiate Leaders from Managers
Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth! Anyone can become a manager, merely by awarding the title. Anyone can be given the...
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Communication Corner – Stop Emailing and Pick up the Phone
Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form of communication is email. They are spread across...
View ArticleVIDEO: What If…Leadership: Pushing Beyond The Ordinary to Achieve the...
Check out my recent video that speaks to the importance of challenging our thinking to push beyond doing the same things and expecting a different outcome -- and really asking ourselves “What’s...
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3 Ways to Improve Your Leadership Aptitude
Being a leader is not the same as being a manager. Let’s consider how to become a better leader -- especially for those who are not lucky enough to be “born leaders”. Being a leader is a way of life,...
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Let’s Talk Leadership with Bill Hogg: Brian Bentz CEO PowerStream Part 4
Too many organizations fail to acknowledge or recognize just how powerful recognition, in and of itself, can be without a reward (a gift card, for example), and how it needs to be done on a regular...
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4 Important Reasons A Leader Embraces Change
There is a distinct difference between managers and leaders – one of them being how they deal with organizational change. A leader has an entirely different vision to that of a manager. Managers fear...
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Leadership Toolbox: The Power of Parables as a Leadership Tool
Parable: Defined as a short simple story intended to illustrate a moral or religious lesson. These stories have been passed down from generation to generation through storytelling -- each story with...
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Leadership Skills: 5 Ways To Create A Powerful Cohesive Team
Leaders are the people who guide companies into the future and inspire people to follow them along the way. In this article we discuss the specific thought processes that a leader uses to transform a...
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Leadership Skills: 5 Key Ingredients of Courageous Leaders
A great leader knows how to get the best out of their people. Through strong, clear guidance, they enable others to walk tall and achieve success in many ways. Courageous leaders are inspirational....
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Leadership Skills: 5 Expectations Your Team Has For You As A Leader
Leaders help create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. By...
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