VIDEO: The Importance Of Being Innovative
Bill talks about the importance of innovation in building differentiation into the customer experience when building loyal customer relationships. Exceptional customer relationships are not based on...
View ArticleVIDEO: Leadership Speaker Preview
Check out this video that provides a glimpse of how Bill can help your organization. Senior leaders hire Bill to stimulate change – to create passion and productivity with people and measurably improve...
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How Transformational Leaders Make Organizational Change Stick
Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistant to change of any kind,...
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5 Tips To Create More Powerful Employee Engagement
An engaged workforce is a productive one. Here are 5 tips for creating more powerful employee engagement in your organization: 1.Clarify what’s expected of employees It’s essential that your team...
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Leadership Skills: 5 Ways To Ignite Passion In Your Team
True leaders have the innate ability to motivate staff to achieve better results. Leading with a passion is what separates great leaders from the “wannabees.” Some people come to work every day, do...
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5 Ways Courageous Leadership Evokes Action and Engagement
Courageous leaders set the tone for organizational performance. When leaders establish themselves as a strong and courageous personality they set the tone for the rest of the company and shape the...
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8 Emotional Drivers of Employee Engagement
We’ve all seen the lists -- the definitive list of drivers for employee engagement. Unfortunately, every research company and consultancy has a slightly different list. If it’s not on the list, is it...
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10 Tips to Improve Your Customer Experience
Today, customers are no longer looking for great customer service -- they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good...
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Leadership Development: 5 Special Qualities Shared By Courageous Leaders
The following content is inspired by my keynote HEART OF A LION: The Essential Qualities of Courageous Leaders. There are many different aspects that make up the complex psyche of a true leader who...
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4 Reasons Why Teamwork Makes the Dream Work
Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork...
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